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FAQs

We continue to supply all uniforms online and in addition, we operate in store fittings by appointment only.   These appointments are prioritised for new starters and will not be operating in the busy month of August and early September, so book early to avoid disappointment.  Appointments will resume again from early Autumn.

Please press the buzzer on the door and give your appointment reference number and you will be admitted by a member of our team.

We accept cash and all major credit cards.

The shop is open by appointment only so please do make an appointment to gain access. The exception to this, is if you need to exchange an item or if you just need to run in for something as simple as a tie.

Yes, you can exchange items in store.  

Any online purchases can also be dropped off with all paperwork enclosed and we will refund the card which you paid within 48 working hours.

Alternatively, you can return items by post by printing off our returns label.  Just click on the blue box on the homepage marked "Print a returns label"

 

 

 

We recommend that you order by 31 July this year, to be guaranteed to get everything in time for September, as we are experiencing significant delays with some of our suppliers.

Order ASAP today and we will dispatch as quickly as possible, we still have good stocks of most items though orders are coming in fast for most schools .

Sometimes confirmation emails can be captured by spams or can otherwise bounce.  As long as you got to the screen which says "your appointment is confirmed", please rest assured, it will be in our system and we will be able to find it from your name.

There are some ticket parking bays just outside our store which may be available at the time of your arrival.  Alternatively, if not, Times Square car park is the closest Car Pack with plenty of availability.

At the present time we are turning orders around in 48 hours, subject to stock availability.

We will email you to let you know the expected dispatch date of any out of stock items.

There are size guides on our homepage and on every product page in the sizing tab. If you are still stuck, You can call us and we will talk you through the ordering process

Most items are sent by Royal Mail 48 Hour tracked. Larger orders are sent by Courier 24Hr. Please note that Royal Mail and DPD are experiencing delays due to having a reduced workforce at present.

You should receive a card through the letterbox if the driver missed you and this contains details of how to arrange collection or re-delivery.

If you selected DELIVERY TO HOME OR WORK you can track your order by clicking on the link below:

Track your order

If your order has gone through, you should also receive an order confirmation email from us followed by a dispatch notification.  The tracking number will be contained in the dispatch notification email, just click on the link to track your order.

Free delivery to school

Please note that all orders which are being delivered to school are dispatched at the end of the month in term time.  When you place the order, it will state the expected date you can collect it from school reception and we will also email you to let you know that the goods are on their way.

 

If you have not received any e-mails, please check your bank account to see if the payment went though. If the payment has left your account, please call us or email us, using the enquiry form stating your name, payment date and amount and we will be able to guide or assist you further.

If your school has approved this service it will be available during term time up until the final date agreed with the school. In the delivery options, you just need to select Free delivery to your school from the drop down menu.  Please enter the students details so that School Reception staff know who the order is for.

Please note that deliveries to school are dispatched at the end of each month in term time and can normally be collected the following week but please check the cutoff date when you order.

We are only able to deliver to schools which we currently supply the uniform for, so please select the school from the drop down menu and do not enter any other school details.

You can swap items in store subject to us having stock of the item/s you require.  If we don't have what you need tin stock, we should be able to order it in for you.

To return online orders by post:

To generate a return just click on the link Here. Complete the returns form online and print off the returns form and label.  Enclose the return form with the return items inside the parcel.  Then seal the packet, stick the label on it and take it to your Post Office.

If you don’t have a printer, most post offices can scan the QR code from your mobile phone. Please obtain a receipt so that you can track the progress of the returned parcel. Then you may then re-order the items which you need instead.

We promptly refund all items returned to us, usually within 48 hours, but it can take 5 working days for this to appear in your account.  To save time, we request that you check your bank account before querying a refund, as in most cases it will already be there.

It is very unusual for refunds to take more than 14 days, so please firstly, check the method of payment and check the bank account which relates to it.  If no refund has been received after 14 working days, please call us with your order number and we will look into this for you.

We only produce uniforms in agreement with the school, please ask the school to get in touch with us and we will be able to assist them.

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